Support
Questions about billing, a failed generation, the API, or anything else — reach out and a human will get back to you.
Write to hello@spriterrific.com. You can also reply directly to any Spriterrific email you have received.
X (Twitter)
Message @chongdashu on X for a quick reply.
Help us help you
If it is about a specific generation, include the run link from your Runs page (or the job ID) and the account email you signed up with. Failed runs auto-refund their credits; if something looks off on your balance, mention roughly when it happened.
For platform-wide issues, check the status page first.